Shipping Information

  • Do you ship worldwide?

    Yes, we do

  • How much will my order take to arrive?

    Romania — 1-3 working days

    EU — 2-4 weeks

    US / Rest of the World — 4-8 weeks

    Please expect delays due to the COVID-19 situation.

    UK orders might expect additional delays due to BREXIT new customs policies.

  • Can I cancel an order and get a refund?

    Yes, you can cancel your order only if you didn’t receive a shipping confirmation email yet.

    Please contact us via email contact@lacramioaratanase.com as soon as possible if you’d like to make any changes or cancel your order.

    If you already received a confirmation of shipment email then you can’t cancel the order and won’t be able to get a refund.

  • Do you accept returns?

    We can’t accept returns at the moment due to this being a small-business.

    Unless the product you received is incorrect due to our fault we cannot accept returns.

  • What can I do if I submitted my address wrong at checkout?

    Please contact us as soon as possible at contact@lacramioaratanase.com and we can sort this out. It is important that you do this before you receive the shipping confirmation email.

    We are not responsible for the package being sent at the wrong address after you receive the shipping confirmation email.

  • Why hasn’t my order arrived yet?

    In the unlikely event that your order doesn’t arrive in the specified timeframe please contact us and we can figure out a solution for your problem.

  • Why are the shipping rates so high?

    Since we are a small business we can’t compete with the big companies small shipping rates. We do not ship in such large quantities as them so as a result we can’t provide de small shipping fees that a big company would be able to obtain.

    We assure you though that we make the best efforts to give you the lowest prices possible. Please know that we appreciate you choosing to shop small and that we put a lot of love and effort in the products we ship to you.

  • How can I purchase an art print that is not listed in your shop?

    In case you want to buy a specific art print that is not available for sale in the shop please email me here: contact@lacramioaratanase.com

  • What is a giclée print? What materials do you use?

    It is a fine art print made with a professional inkjet printer. The paper and inks used for this print have archival quality which means that if they are kept in good conditions (behind glass and not directly in UV light/ high humidity) they are guaranteed to resist for many years without degradation.

  • Do you have custom sizes available for sale?

    If you’d like to purchase an art print in a size that is not listed on the website please contact us and we can arrange something for you.

  • Do you offer wholesale?

    Depends on the product/ offer/ company requesting it. Please email us to discuss further details.